ITSG33.CA Privacy Policy

Our Privacy Commitment

At itsg33.ca we understand the need for protection of your personal information. We want to make your access and use of this website safe and secure.

This is our privacy policy on the collection, use, and disclosure of your personal information.

Details


What We Collect


We collect the following information from subscribed users, visitors and other accessors (bots, crawlers, snoopers and scanners):

  • Your IP address, date and time of access, and web page or service accessed.
  • The name or type of browser.
  • Any referral information for example from Google Search if that is how you found our website.

For subscribed users, we also collect the following information:

  • Your name or nickname
  • Your email address
  • Your phone number if provided by our payments processor (Stripe)
  • Your button clicks such as acceptance of policies, approvals.
  • The text you type as responses and prompts for or to security guidelines which are the purpose of this website.
  • The aggregate of your selections stored in the output product file.

Note that we do not collect or access financial information such as payment card details as these items are handled by our payments processor.

How We Use the Information Collected


We use your name or nickname to personalize web pages and email messages to you.

We use your email address to confirm authorization and access to the website. We also use your email address for commercial messages to your to confirm identity, confirm payments, confirm renewals, and provide receipts and invoices.

We will also use your email for promotional messages, for customer information and help messages and advertising messages, unless you opt-out of these.

We may be provided with your phone number if your provide this to our payments processor. We don't use this information in our dealings with you, unless you request technical support services.

We use your interactions with the website such as acceptance of use policies, selecting web pages, and logging in to provide the services of the website.

We also use your interactions which include providing prompts, selecting security controls for review, selecting controls for acceptance and so on. We use your interactions to provide customer support and assistance, to improve the service, and monitor operation of the website.

Other Ways We Use the Information Collected

We use the information collected together with other third-party provided information for those purpose and also the following purposes:

  • establish and maintain your account with us
  • fulfill orders
  • detect and protect against fraud or error
  • analyze customer experience and preferences
  • advertise products and services
  • tailor online content to meet your expections or improve the experience
  • research on marketing
  • testing and training for analyzing and operating the website

How We May Share the Information Collected

We don't share information including personal identification information to any organization except as may be required by law.

As part of it's operations, the website uses third-party services to provide authentication, payments, backup, storage, compute and other services.

The following vendors may or will have access to your personal identifying information as a result of their business operations. The vendors and information they have access to are:

  • VULTR (The Constant Company, Texas), hosting provider, may have access to IP addresses.
  • 1Password (Ontario), provides user identification and authorization, has access to email address, IP address, and your business relationship with us.
  • Stripe (Ontario), our payments provider, has access to IP addresses, name, payment card information, and your business relationship with us.

The website and your data are based in and stored in Canada. Backups are stored in Canada encrypted at rest. The AI/LLM functions are self-hosted by itsg33.ca and are dedicated to itsg33.ca clients.

How We Protect the Information Collected


The confidentiality, availability and integrity of your data and the itsg33.ca website is an important part of our service.

We maintain administrative safeguards, technical safeguards and governance controls to maintain the security of the website and your data.

Encryption

Our website uses industry-standard encryption technology for all communications with clients.

We use industry-standard encryption technology for offsite backups for both transfer and storage.

No Passwords

We have chosen to avoid passwords in favour of two-factor authentication. This is provided by the authentication service which will use either email confirmation for login or a secure PIN based on your laptop or phone unlock code.

Cookies

The website uses cookies to manage the authentication and session of your webbrowser. No other third-party cookies are in use. These cookies are essential to access and use the service. As a result of this policy we do not ask for consent to use cookies.

The third-party authentication service uses web storage to maintain continuity of authentication and sessions on your browser. This is independent of cookies. This storage is essential to access and use the service.

Contact


If you have any question or comments please contact support@.